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Using Canvas

SFCC provides helpful information Links to an external site. for those completing online courses, but if you find that you are having an issue with Canvas, please use the following support pages and contact information for support:

Issues Logging In?

• Use your ctcLink account to access Canvas. You must activate your ctcLink student center account Links to an external site. before you can use Canvas.
• Forgot your password? Learn how to reset it Links to an external site..
• Already have your account activated? Login to Canvas

Problems in Canvas?

• 24/7 Canvas phone support 844-394-9022
• 24/7 Canvas chat support. Links to an external site.
• Canvas Student Guides. Links to an external site.
• Canvas Training for CCS Students

Problems in Zoom?

Zoom is a video conferencing software that we use to allow students to join our Flex sessions in real time online. However, below are some of the common issues you may encounter:

• Make sure your device meets the minimum system requirements stated by Zoom. There are specific system requirements for the desktop app Links to an external site., the mobile app Links to an external site., and the web client Links to an external site.. Make sure to choose the system requirements specific to your device. This also includes needing working speakers, webcam, and microphone on your device to be able to engage with the class remotely.
• In some cases, you may have trouble joining the Zoom meeting. In those cases follow Zoom’s troubleshooting tips for when you can’t join a Zoom meeting Links to an external site..
• If you find while in the meeting you are unable to hear/be heard by classmates, follow Zoom’s troubleshooting tips for meeting audio Links to an external site..
• If your video is not showing in the meeting, there may be an issue with your device’s camera. Follow Zoom’s troubleshooting tips for camera issues during a meeting Links to an external site..